Privacy Policy

Last updated: 27 March 2026

1. Introduction

Tfm Fencing Ltd ("we", "us", "our"), company number 14846534, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our consultation services.

We are the data controller for the purposes of UK GDPR and the Data Protection Act 2018.

2. Data We Collect

When you submit a consultation request, we collect:

  • Contact Information: Name, email address, phone number (optional)
  • Location Data: Postcode (for planning permission checks)
  • Project Details: Description of your project or query
  • Uploaded Files: Photos, documents, or quotes you submit
  • Payment Information: Payment reference and confirmation status (we do not store bank account details)
  • Technical Data: IP address, browser type, and access times (collected automatically via server logs)

3. How We Use Your Data

We use your personal data for the following purposes:

  • To process and respond to your consultation request
  • To communicate with you about your consultation status
  • To confirm payment and manage transactions
  • To improve our services
  • To comply with legal obligations

4. Legal Basis

We process your data on the following legal bases:

  • Contract: Processing is necessary to perform the consultation service you have requested.
  • Legitimate Interest: To improve our services and communicate relevant information.
  • Legal Obligation: To comply with tax, accounting, and regulatory requirements.

5. Data Retention

  • Consultation records and files are retained for 12 months after completion, after which they are securely deleted.
  • Financial records are retained for 6 years as required by UK tax law.
  • You may request early deletion of your data (subject to legal retention requirements).

6. Data Sharing

We do not sell your personal data. We may share your data with:

  • Our team: Employees and contractors who need access to provide the consultation service.
  • Service Providers: Hosting providers and email services that help us operate our platform (all bound by data processing agreements).
  • Legal Requirements: If required by law, regulation, or legal proceedings.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

  • Encrypted data transmission (HTTPS/SSL)
  • Secure server infrastructure
  • Access controls limiting who can view your data
  • Regular security reviews

8. Your Rights

Under UK GDPR, you have the following rights:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Request correction of inaccurate data.
  • Erasure: Request deletion of your data ("right to be forgotten").
  • Restriction: Request restriction of processing.
  • Portability: Request transfer of your data in a machine-readable format.
  • Objection: Object to processing based on legitimate interests.

To exercise any of these rights, contact us at [email protected].

9. Cookies

Our website uses essential cookies required for the site to function (session management, CSRF protection). We do not use advertising or tracking cookies.

10. Children's Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect data from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

12. Contact & Complaints

For privacy-related questions or to exercise your rights:

  • Email: [email protected]
  • Address: 16 Lower Guildford Road Knaphill, Woking, GU21 2EG, United Kingdom

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.