Terms of Service

Last updated: 27 March 2026

1. Introduction

These Terms of Service ("Terms") govern your use of the consultation services provided by Tfm Fencing Ltd ("we", "us", "our"), a company registered in England and Wales with company number 14846534, with registered address at 16 Lower Guildford Road Knaphill, Woking, GU21 2EG, United Kingdom.

2. Services

We offer asynchronous consultation services including:

  • Project Review: Expert analysis of your fencing/landscaping project based on uploaded photos and descriptions.
  • Quote Check: Professional review of quotes received from other contractors.
  • Planning Permission Check: Guidance on whether your project requires planning permission based on your postcode and project details.

3. Payment

  • All consultation services are priced as displayed on our website at the time of submission.
  • Payment is made via bank transfer (GBP or TRY) using the reference number provided.
  • Your consultation will not be processed until payment has been confirmed by our team.
  • Prices include VAT where applicable.

4. Delivery

  • We aim to deliver expert responses within 48 hours of payment confirmation.
  • Responses are delivered via the consultation status page and/or email.
  • Delivery times are estimates and not guaranteed.

5. Nature of Advice

  • Our consultations provide general guidance only and do not constitute formal professional advice, architectural plans, or structural engineering reports.
  • Planning permission guidance is based on general regulations and may not cover all local authority-specific rules. You should always confirm with your local council.
  • Quote checks provide our professional opinion but actual costs may vary based on site conditions, materials availability, and other factors.
  • We are not liable for decisions made based on our consultation advice.

6. Refund Policy

  • If we are unable to provide a consultation response, you will receive a full refund.
  • Once a consultation response has been delivered, refunds are not available as the service has been fully rendered.
  • If you are dissatisfied with the quality of the response, please contact us and we will review your case.

7. Intellectual Property

All consultation responses, analysis, and materials provided by us remain our intellectual property. You are granted a personal, non-transferable licence to use the consultation response for your own private purposes.

8. User Responsibilities

  • You must provide accurate and truthful information in your consultation submission.
  • You must not upload offensive, illegal, or copyrighted material.
  • You are responsible for ensuring uploaded files do not contain malware or viruses.

9. Data Protection

Your personal data is processed in accordance with our Privacy Policy and applicable data protection laws including the UK GDPR.

10. Limitation of Liability

To the maximum extent permitted by law, our total liability for any claim arising from our services shall not exceed the amount paid for the consultation in question. We shall not be liable for any indirect, incidental, or consequential damages.

11. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to Terms

We may update these Terms from time to time. The updated version will be posted on this page with a revised date.

13. Contact

For questions about these Terms, contact us at:

  • Email: [email protected]
  • Address: 16 Lower Guildford Road Knaphill, Woking, GU21 2EG, United Kingdom